A Texas Roadhouse customer has sparked an online discussion after claiming that he was served a less expensive steak instead of the filet mignon he ordered and paid for. The customer, Kenneth Card, says the alleged mix-up happened three times at a restaurant in Forsyth, Illinois.
The story has attracted attention from steak lovers and restaurant customers who believe diners should receive exactly what they order. However, Texas Roadhouse has acknowledged one incident but says it could not verify that the problem occurred on three separate occasions.
Who Is Kenneth Card, the Texas Roadhouse Customer?
Kenneth Card is a regular customer at a Texas Roadhouse location in Forsyth, Illinois. According to reports, he had been visiting the restaurant approximately once a week for more than a year.
Card said his previous experience working in hotel and restaurant kitchens helped him recognize different cuts of steak. He believes that the difference in texture and tenderness made him suspicious when he received what he thought was the wrong steak.
His complaint gained wider attention after he shared a video on TikTok describing his experience and warning other customers to check their orders carefully.
$30 Filet Mignon vs. $20 Sirloin: What Was the Difference?
According to reports about the incident, Card ordered an eight-ounce Dallas filet, priced at approximately $29.99, but believes he received an eight-ounce sirloin costing around $19.49 at that location.
That would represent a price difference of approximately $10.50 between the two meals.
Although both cuts are popular steakhouse options, they have noticeable differences.
- Filet mignon: Cut from the tenderloin, this steak is known for its tenderness and relatively delicate texture.
- Sirloin: Generally firmer and more pronounced in beef flavor, sirloin is another popular choice for steak lovers.
- Price difference: A more expensive cut can cost considerably more than a sirloin of the same weight.
For customers who specifically choose filet mignon, receiving another cut could be disappointing, particularly when the meal is billed at the higher price.
Kenneth Card Says the Steak Mix-Up Happened Three Times
Card alleged that he received the wrong steak on three separate visits to the restaurant.
He said that during the first incident, he questioned the order and staff replaced the steak. On the second occasion, he reportedly ate the meal without raising another complaint.
When Card believed the same thing had happened for a third time, he said he decided to speak with a manager.
According to his account, restaurant staff took the steak away to get another opinion before addressing the complaint. Card said he eventually received the filet he had ordered and took the replacement meal to go.
He later shared his experience online because he wanted other customers to pay attention to what arrived at their tables.
It is important to note that the claim of three separate incidents comes from Card. The restaurant has not independently confirmed that the same mistake happened on all three occasions.
How Did Texas Roadhouse Respond to the Allegations?
Texas Roadhouse responded after the complaint gained attention online.
The company said it could not confirm that the issue occurred multiple times. However, it acknowledged that Card raised a concern and that the restaurant team corrected the situation.
The chain also explained that it has procedures intended to check food quality and order accuracy before meals leave the kitchen.
The company encouraged customers who believe they have received the wrong item or have been charged incorrectly to notify a team member while they are still at the restaurant. Addressing the problem immediately can help staff investigate and provide an appropriate resolution.
The response draws an important distinction between the customer’s account of repeated incidents and the single mix-up the company confirmed.
Why Is the Texas Roadhouse Steak Complaint Going Viral?
The story has generated discussion because customers generally expect restaurants to serve the items listed on their orders.
Steak can be particularly difficult for some diners to identify once it has been cooked and presented on a plate. Differences in shape, texture, tenderness and flavor may be more noticeable to people familiar with preparing meat.
The price difference has also contributed to the discussion. Customers paying nearly $30 for a specific steak may reasonably want to know that they received the cut they selected.
Online reactions have been mixed. Some commenters have expressed sympathy for Card, while others have questioned whether the alleged incidents were connected to a single restaurant location rather than a wider company practice.
There is currently no verified evidence in the reported account establishing that Texas Roadhouse deliberately swapped steaks as a company-wide practice. A confirmed order mistake does not, by itself, establish intentional misconduct.
What Should Customers Do If They Receive the Wrong Steak?
Customers who suspect that a restaurant has served them the wrong cut of meat can take a few practical steps.
- Check the order: Review the menu description, steak size and item listed on the receipt.
- Speak to the server promptly: Explain the concern politely before leaving the restaurant.
- Request clarification: Ask the staff to verify the cut with the kitchen or manager.
- Review the bill: Make sure the amount charged matches the meal ordered and received.
- Keep documentation: If the issue remains unresolved, retain the receipt and any relevant order details before contacting the restaurant’s customer service team.
These steps can help customers resolve mistakes without assuming that every incorrect order is intentional.
Will Kenneth Card Return to Texas Roadhouse?
Card indicated that he was considering ending his visits to the Forsyth restaurant after the experiences he described.
His complaint has raised questions among diners about how restaurants verify steak orders and how customers can ensure that they receive the meals they pay for.
For now, the situation remains a dispute between the customer’s account of repeated mix-ups and the company’s confirmation of one corrected incident. Whether additional evidence will clarify the other alleged occasions remains uncertain.
The Texas Roadhouse steak controversy highlights a familiar concern for restaurant customers: receiving the correct food at the price advertised.
Kenneth Card says he was served a less expensive sirloin instead of the filet mignon he ordered on three occasions at a restaurant in Illinois. Texas Roadhouse, meanwhile, says it could confirm only one incident and that the problem was corrected.
The story serves as a reminder that customers should check their orders and raise concerns promptly. At the same time, the available reporting does not establish that the alleged steak swap was a deliberate or chain-wide practice.
1. What is the Texas Roadhouse steak controversy about?
A customer named Kenneth Card alleged that a Texas Roadhouse restaurant in Forsyth, Illinois, served him sirloin instead of the filet mignon he ordered.
2. How much did the two steaks cost?
Reports listed the eight-ounce sirloin at approximately $19.49 and the eight-ounce Dallas filet at approximately $29.99 at that location.
3. How many times did the customer claim the mix-up happened?
Card alleged that the problem occurred on three separate visits. Texas Roadhouse said it could not verify all three incidents.
4. What did Texas Roadhouse say about the complaint?
The company acknowledged one incident and said the restaurant team corrected it. It also encouraged customers to report incorrect orders or charges to staff promptly.
5. Did Texas Roadhouse admit to deliberately swapping steaks?
No. The reported response acknowledged a corrected order issue but did not establish deliberate steak swapping or a company-wide practice.